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How to troubleshoot Sage 50 account out of balance error

You will surely agree that the more a business grows, the more it becomes complex to carry out the accounting activities related to the business. But thankfully, businesses now have the power of Sage 50 at their disposal. Sage 50 is used extensively by businesses across the world and its  wide spectrum of automated functions have helped them streamline their accounting activities with effortless lease. 

However,  much like any other accounting software, Sage 50  also has its fair share of technical issues. One such common issue faced by the users is the account out of balance error message. Users often encounter this error message if there is any discrepancy in their account balance and it requires proper intervention.  

 If you are also encountering  this issue , we can be of great help. In this blog, we will list some simple but highly effective methods to fix it. So, go through this blog till the end, implement the steps shown here and get rid of this issue, for good.

Read More-: export and import company records in sage

 Before moving to the troubleshooting methods, let’s get to know why this issue occurs in the first place.

Why does the Sage 50 account out of balance error occur on my computer?

Some of the most important reasons of occurrence of this error  are mentioned below-

  • Transactions getting corrupt
  • When the account types have been modified
  • Custom report got damaged
  • Custom report missing from the general ledger account
  • If the account has some balance but actually, there should not be any balance at all
  • When the trail balance of the general ledger is getting corrected for some of the accounts
  • Some of the subsidiary companies are out of balance

Simple Steps for resolving the account out of balance error in Sage 50

Here we are providing multiple methods to fix the account out of balance error in Sage 50-

 Method 1- if the error is caused due to incorrect/corrupt customized report

  • In case you are using a customized balance sheet report or trial balance report, run the standard version of the same
  • If you experience any error while opening the custom version, you will need to   delete  the   customized report
  • Now, you can use the standard report as the base report and recreate it              

Method 2-verification of the chart of accounts/journal synchronization

  • Firstly, execute the journal balance test
  • Navigate to the Help section
  • Now  click on  Support  Utilities
  • Choose integrity  check
  • Hit the  continue  tab
  • Click the  journal  balances  box
  • Click OK  to  proceed
  • Next, execute the G/L balances   test
  • click the Help tab
  • Now click on  Support  Utilities
  • Choose integrity  check
  • Hit the  continue  tab
  • Click the  G/L  balances   box
  • Click OK 
  • Verify if the issue still persists

Method 3- if the error is caused due to corrupt  transactions

  • Click on the tab named Reports & Forms
  • Hit the  General  Ledger  tab
  • Now choose the report termed as General Ledger 
  • Click on Options
  • Change the time frame option to All
  • Click OK 

Method 4-execute data verification

  •  Alter the accounting period to one
  • Choose your preferred accounting period from the list
  • Click OK 
  • Choose file
  • Click on the data verification tab
  • Select the field named Both Tests
  • Click on the Start button
  • A prompt will appear on your screen, asking you to create a data backup
  • Click on Save
  • After the backup gets completed, the data verification test will start automatically
  • After the test is complete, you may click on the button to display the error log
  • If there is no error, click the Close button

Method 5- if the consolidated company is out of balance

  • Click to open any one of the subsidiary companies.
  • Click on the tab named Reports & forms
  • Hit the  General  Ledger  tab
  • Double-click on the General Ledger Trial Balance tab
  • Scroll to the bottom.
  • Verify if the debit is equal to credit
  • If not, run the Chart of Accounts Journal Synchronization test
  • If they match verify the subsidiary companie
  • Repeat the above steps for all the  subsidiary companies
  • Reconsolidate the consolidated company
  • Verify if the issue still persists

Method 6-if  the General Ledger Trial Balance is filtered by Account Segment, GL Account ID or Account Type

  •  Run the standard General Ledger Trial Balance report without applying any  
  • Check if  the  ending debit and credit totals are matching.

We hope the above-mentioned steps would be of help to troubleshoot the account out of balance error in Sage 50. If the issue still persists even after employing these methods, or , if you find it difficult to carry out any of these sequential steps, you should speak to some authorized Sage experts Sage 50 Live Chat.

 

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